Help

Connect a TV, design screens that look like you, schedule, troubleshoot. It all fits on this page.

Connect a TV

You need a TV connected to the internet: a smart TV with a web browser, an Android TV or Google TV, a Fire TV Stick, or a computer plugged into the TV.

With the TV's web browser

  1. In the dashboard, open Screens then Add a screen: the player's address is shown there.
  2. On the TV, open that address in the web browser. A 6-character code and a QR code appear.
  3. Type in the code and give the screen a name (“Waiting room”, “Shop window”). That's it: the TV shows your content within a minute.

With Android TV, Google TV or Fire TV

The app starts by itself every time the TV turns on, even after a power cut. On Fire TV, first install the free Downloader app from the Appstore, then type the address shown in Add a screen. On Android TV and Google TV, open that address in the TV's browser, then open the downloaded file. The TV may ask you to allow unknown apps: accept for this app.

A TV mounted vertically

On the screen's page, Settings tab, choose the Portrait orientation. For a vertical screen, start from a portrait template.

Replacing a TV

In the screen's Settings tab, TV section: detach the old one and type in the new one's code. It picks up the screen's content, hours and alerts.

Design a screen that looks like you

Designs are screens you lay out freely, like in Canva: text, photos, videos, shapes, widgets and playlist zones, placed wherever you like. What the editor shows is exactly what the TV will show.

  1. Open Designs, then New design. Pick a template for your trade (landscape or portrait) or a blank page: its photos are added to your media.
  2. Add your logo, colours and fonts in the editor's Brand tab (or in Settings). “Brand” elements follow them everywhere; a template's colours can be changed in the editor.
  3. Click an element to select it, drag it to move it, pull the handles to resize it and the round handle to rotate it. Double-click a text to type.
  4. Everything is saved automatically. Click Publish to show it on a screen: later changes reach it by themselves.
  • Undo: ⌘Z on Mac, Ctrl+Z on PC. Duplicate: ⌘D. The arrow keys move the selected element (Shift to go faster).
  • The Layers panel sets the order of elements, hides them or locks them so they can't be moved by mistake.
  • A playlist zone plays your posters and videos inside a fixed frame, with the time or the weather around it.

Change a price from your phone

In Designs, choose Quick edit on a design: its texts, prices, reviews, opening hours and photos show as a simple form. Nothing moves in the layout. Tap Update: the screens showing it change within a minute. On a phone, Change the photo lets you take one on the spot.

Media: formats and tips

  • Images: JPG, PNG, WebP or GIF, up to 25 MB.
  • Videos: MP4, MOV or WebM, up to 500 MB. They play without sound, unless you turn on Sound for the video in the playlist.
  • PDFs: up to 50 MB and 50 pages; each page becomes a slide.
  • Web pages: a website's address, shown as it is and refreshed if you wish.
  • YouTube videos: paste the link as a Web page. The video loops, without sound by default, and needs an internet connection on the TV.
  • Audio: MP3, M4A, OGG or WAV, up to 50 MB, for a screen's background music.
  • Free photos and videos: in the editor, the Photos tab searches a bank of royalty-free photos and videos; one click adds the picture to your media and to the page.

For a landscape TV, prepare your visuals in 1920 × 1080 (16:9); for a portrait TV, in 1080 × 1920. MP4 videos (H.264) play on every TV, including the oldest ones.

Playlists

A playlist plays media and widgets one after the other, on a loop. Set each item's duration (10 seconds by default for an image), the fade between items and the framing. A playlist can play full screen or inside a zone of a design.

Widgets

Widgets are live blocks you place in a design or a playlist. They update by themselves on the TV.

  • Menu and prices: your products or services and their prices, in sections. The layout is automatic; a long menu spreads over several columns or pages.
  • Customer reviews: your rating, the number of reviews and your best reviews, rotating, with a QR code to leave one. Copy real reviews, with their authors' consent.
  • Opening hours: your weekly hours (up to two ranges a day) with a live “Open” or “Closed”, in the screen's time zone.
  • Announcement: a short message, still or as a scrolling banner.
  • QR code: a link to scan (booking, menu, reviews, website).
  • Clock, Weather for your city, Countdown to an event, and News from an RSS feed.

Run your screens from ChatGPT or Claude

Connect Displo to ChatGPT or Claude, then just ask: “Put the beef stew at £14 as today's special on the dining room screen until 3 pm”, “Change the set menu to £15” or “Show our winter hours on the window screen”. The assistant creates or edits the design, picks a photo, and your screens update.

  1. In Settings, AI assistants section, copy the connector address.
  2. In ChatGPT or Claude, add a custom connector with this address, then sign in with your Displo account and allow access.

The assistant can't delete anything, nor touch the subscription or the team. It doesn't make up prices, hours or reviews: when it lacks something, it asks you. You can disconnect it at any time from the same place. Depending on your ChatGPT or Claude plan, custom connectors may be limited to paid plans.

Sound and background music

  1. Upload your audio files to Media, then group them in a playlist.
  2. On the screen's page, Music tab, turn on background music, choose that playlist and set the volume.

The music loops under the content and pauses during videos with sound on. The sound comes out of the TV. Playing music in a place open to the public requires a music licence, whatever the source: services such as Spotify or Deezer limit their subscriptions to personal use.

Schedules and opening hours

Schedule

A schedule changes the content depending on the day and time: a menu at lunchtime, an offer on Saturdays. It has a default content and time slots; then assign the schedule to one or more screens.

Opening hours

A screen's Hours tab: outside opening hours the screen goes black, then turns itself back on when you open. Times follow the screen's time zone.

Offline alerts

A screen's Alerts tab: get an email if the TV stops responding for the delay you choose (from 15 minutes to 2 hours), only during opening hours. A second email confirms when it's back. Alerts are part of the Pro plan and the trial.

Team

In Settings, Team section, invite your colleagues by email. An Admin manages everything, including the subscription and the team; a Member manages screens and content. The invitation link is valid for 7 days; you can also copy it and send it yourself.

For now, an account belongs to a single business: invite an address that doesn't have an account yet.

Subscription

  • Trial: 7 days with every feature, up to 3 screens, no credit card.
  • Pro: a price per screen per month, no commitment, 20% off when paid yearly. With alerts and AI assistants.
  • After the trial: without a subscription, screens pause. Your content is kept.
  • Card, invoices, number of screens and cancellation: Settings, then Manage subscription. After a cancellation, extra screens show “Subscription expired” after 7 days.

Troubleshooting

The TV shows a code

It isn't linked to a screen yet: type that code in Screens, then Add a screen.

The screen is black

Check the chosen content (the screen's Content tab), then the opening hours and the schedule: outside opening hours, black is normal.

The screen says “Offline”

The TV hasn't contacted the server for more than 90 seconds. It keeps playing the last content it received, even without internet. Check the TV's Wi-Fi or network cable.

A change doesn't show up

Allow up to a minute. If nothing changes, use Restart on the screen's page; as a last resort, Settings tab, Clear the cache and download again.

“The player can't start”

This TV's built-in browser is too old. Install the Android TV or Fire TV app, or plug in a stick (a Fire TV Stick is enough).

The browser bar stays on screen, or the TV goes to sleep

With the TV's browser, press OK on the remote once the player shows: it goes full screen. The player also keeps the TV awake, but some TVs force their own power saving: turn off the screensaver and energy saving in the TV's settings. On Android TV, Google TV or Fire TV, the app takes care of both for good.

A video won't play

Convert it to MP4 (H.264, 1080p): it's the format every TV can read.

Account and language

  • Forgot your password: on the sign-in page, click Forgot password?; a link valid for one hour arrives by email.
  • Email address and password: Settings, Account section. The new address is confirmed by a link sent to it.
  • Language: Displo is available in English and French. Change it in Settings, Account section; emails and screens follow the account owner's language.

Personal data and health

Don't show health data or information about your patients or customers (names, appointments, results): a welcome screen is seen by everyone. Stick to general information, opening hours and your messages.

Your data and media are hosted in the European Union. The details are in the privacy policy.

Contact us

The support address will be published here very soon.